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Hi there’s a problem with the kitchen tiles? There are some grouting issues and discolouration.
18:06
Can you at least reply me? It’s been 5 days and I don’t know what’s going on anymore. Call me asap ty.
22:51
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Never be left in the lurch again. Our platform ensures that your renovation gets completed according to plan, even in the event of a sudden cessation of your engaged ID firm.
Be protected in the
worst-case scenarios.
worst-case scenarios.
ID Firm Dissolution
Bad Quality of Works
Breach of Reno Contract
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You are automatically assured by HomeProtect as soon as you e-sign the contract with your ID on the app.
Be in control of payments to your engaged ID
Digital platform to handle contracts and works
Your funds are protected throughout the renovation
In the event of any dispute, funds will be disbursed as per the terms of the resolution.
Dispute Filed
Quality surveyor arranged for 25 Feb.
Dispute Resolved
Funds that were held in escrow are now returned to you
Situations where HomeProtect applies
Situations where HomeProtect does not apply
Home Protect applies in this situation.
ID ceases to exist as a legal entity or is unable to fulfill the terms of the agreement
In the unlikely event that your partner ID cannot finish the works, Homepay ensures that any remaining works can still be finished by a secondary vendor with remaining funds held in escrow.
You have the freedom of choosing to search for your own contractor or pick from our recommendations.
You have the freedom of choosing to search for your own contractor or pick from our recommendations.
ID ceases to exist as a legal entity and is unable to fulfill the terms of the agreement.
In the unlikely event that your engaged ID firm ceases operation halfway and is unable to finish up your renovation works, HomePay ensures that any remaining works will still be finished by a secondary vendor with the remaining funds held in escrow.
You have the freedom of choosing to search for your own vendors or pick from our recommendations.
You have the freedom of choosing to search for your own vendors or pick from our recommendations.
Homeowner decides to stop works on the project for personal reasons.
HomeProtect does not apply if the homeowner decides to unilaterally stop works on the project for personal reasons.
In the case of a breach of contract by the homeowner, HomePay will act as a neutral arbitrator to find an appropriate resolution.
In the case of a breach of contract by the homeowner, HomePay will act as a neutral arbitrator to find an appropriate resolution.
Post-renovation rectifications and warranties issued by ID
HomeProtect no longer applies after all agreed upon works are completed and accepted by the homeowner.
Post-renovation issues have to be resolved directly between the ID and the homeowner.
Post-renovation issues have to be resolved directly between the ID and the homeowner.
Home Protect doesn't apply when:
Homeowner decides to stop works on the project for personal reasons.
HomePay protect does not apply if the homeowner decides to unilaterally stop works on the project for personal reasons.
In the case of a breach of contract by the homeowner, HomePay will act as a neutral arbitrator to find an appropriate resolution.
In the case of a breach of contract by the homeowner, HomePay will act as a neutral arbitrator to find an appropriate resolution.
Post-renovation rectifications and warranties issued by ID
HomePay Protect no longer applies after all agreed upon works are completed and accepted by the homeowner.
Post-renovation issues have to be resolved directly between the ID and the homeowner.
Post-renovation issues have to be resolved directly between the ID and the homeowner.
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